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Comments & Complaints

pad_and_penWe always try to provide the best service possible, but there may be times when you feel this has not happened. The following information explains our in-house complaints procedure, drawn up to respond to patient grievances.

Our practice procedure is not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made. If you use this procedure it will not affect your right to complain to the health services authority.

Please note that we have to respect our duty of confidentiality to patients and a patient's consent will be necessary if a compliant is not made by the patient in person. If you wish to make a complaint, please telephone or write to our practice manager. Full details will be taken and a decision made on how best to undertake the investigation.

We believe it is important to deal with complaints swiftly, so you will be offered an appointment for a meeting to discuss the details within one day. Occasionally it may take a little longer, but we will keep you informed throughout. You may bring a friend or relative with you to the meeting. We will try to address your concerns, provide you with an explanation and discuss any action that may be needed


Noticeboard

Care Data

The roll-out of NHS England’s patient data sharing scheme is to delayed until the autumn. This is to allow time for a clearer explanation of the scheme. You can read more about Care Data and if you would like to opt out of the scheme you will need to complete the opt-out form. Please return this to the surgery.  

Repeat Prescriptions

Repeats prescriptions can be requested by filling out our online form. First you will need to get a unique user name and password from Reception. For more details click here.



Booking Appointments

We have a team of specialist doctors and nurses at the practice. Please give a description of your symptoms to the receptionist so that we can help you more efficiently. 


Cancelling Appointment
If you need to cancel your appointment please remember to let us know by telephone or use the cancel form.  


 
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