For those of you who have repeat prescriptions (also known as scripts), we aim to do this as quickly as we can, without compromising safety. Scripts can be requested either by post, online or by dropping the request into the repeat prescription box located in the entrance area.
If you want to use our online form you will first need to get your unique user name and password from Reception.
We can either post the script back to you if you enclose a stamped addressed envelope, or you can collect it from Reception.
Your repeat prescription will take TWO WORKING DAYS (excluding weekends) to process and will be ready for collection after 4pm. Please do not telephone to check if your script is ready as this clogs up our switchboard and makes it more difficult for patients to get through.
Weekend prescriptions will be processed on the following Monday (excluding Bank Holidays) and ready for collecton two working days later, after 4pm.
To avoid mistakes being made, only use the right hand side of your prescription to re-order a script rather than a scrap of paper. If you are ordering online, check the spelling and dosage of the medication very carefully. If you are requesting medication earlier than it is due then we need to know why, for example, whether you have lost your tablets, are taking more tablets than usual, or are going on holiday. We need to monitor this closely to prevent waste and to avoid the misuse of medications.
We cannot accept prescriptions requests by telephone. However, if you have a query about your medication, the please speak to our prescription manager by telephoning 01256 464151.
In order to reduce wastage for the NHS, please note that with immediate effect we will no longer provide repeat prescriptions of more than 56 days in length.
For safety reasons your doctor needs to regularly review your list of medications and ensure that the necessary monitoring tests such as regular blood pressure checks and blood tests are undertaken. Sometimes this can be done by telephone, at other times you will need to come into the surgery. Occasionally, we will not issue scripts if these checks have not been done or will only issue one week’s tablets in an emergency.
You will normally be reminded on your repeat prescription slip that you need to come into the surgery to have your medication reviewed. If you have not been seen by your doctor recently it is important that you attend.